This Privacy Policy explains how Winzoria ("we", "us", "our"), operated at win-zoria.bet under a Curaçao eGaming licence, collects, uses, stores, and protects the personal data of everyone who visits or uses our platform. Please read it carefully before registering an account or using any of our services.
Winzoria is an online gaming platform operating at win-zoria.bet, licensed under a Curaçao eGaming licence. Our platform offers casino games, live dealer tables, a sportsbook, and related promotional services to registered players. References to "Winzoria", "we", "us" or "our" in this policy refer to the operator of win-zoria.bet. If you have any questions about this policy or the way we handle your personal data, please contact us via 24/7 live chat or by email through the details provided in Section 14 of this policy.
We collect personal data in several ways — information you give us directly, information generated automatically through your use of the site, and information we may receive from third parties for verification or fraud-prevention purposes.
We process your personal data only where we have a lawful basis for doing so. The table below sets out our main processing purposes.
| Purpose | Lawful Basis |
|---|---|
| Creating and managing your Winzoria account | Performance of a contract |
| Processing deposits and withdrawals via Visa/Mastercard, bank transfer, Bitcoin, Ethereum, Litecoin, Skrill, and Neteller | Performance of a contract |
| Verifying your identity and age in accordance with our KYC obligations (Curaçao eGaming licence requirements) | Legal obligation |
| Conducting AML screening, fraud detection, and security monitoring | Legal obligation / Legitimate interests |
| Providing 24/7 customer support via live chat and email | Performance of a contract |
| Administering bonuses, promotions, free spins, cashback deals, and the VIP loyalty programme | Performance of a contract / Legitimate interests |
| Delivering responsible gaming tools including deposit limits and self-exclusion | Legal obligation / Legitimate interests |
| Sending transactional communications (e.g. withdrawal confirmations, security alerts) | Performance of a contract |
| Sending marketing communications about promotions, new games, and offers (where you have consented or where permitted by applicable law) | Consent / Legitimate interests |
| Improving the platform, game lobby, and sportsbook through analytics | Legitimate interests |
| Complying with regulatory, legal, or licensing requirements | Legal obligation |
As a licensed gaming operator, Winzoria is required to verify the identity of its players before processing certain transactions or at any other point we deem appropriate. KYC checks are a mandatory regulatory requirement under our Curaçao eGaming licence, and they also protect you and us against fraud and identity theft.
Verification may be requested at registration, before your first withdrawal, when your account activity triggers a review threshold, or where required by our AML procedures. We may ask you to provide one or more of the following:
Documents submitted for KYC are handled with strict confidentiality and stored securely. We use them solely for verification, fraud prevention, and compliance purposes. Winzoria will not process a withdrawal where outstanding verification requirements have not been met.
Winzoria supports a range of deposit and withdrawal methods, including Visa/Mastercard, bank transfer, Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Skrill, and Neteller. When you enter payment details on win-zoria.bet, all data in transit is protected by SSL encryption — a non-negotiable element of our technical infrastructure.
Card data is processed in accordance with applicable payment card industry security standards. We do not store full card numbers on our own servers beyond what is necessary for processing. Cryptocurrency wallet addresses associated with your withdrawals are retained as part of the transactional record of your account. E-wallet identifiers (Skrill and Neteller account references) are stored only to the extent required to process and document transactions.
Minimum deposit and withdrawal limits are €20 across all methods. Financial transaction records are retained for the periods set out in Section 9 of this policy.
Winzoria provides responsible gaming tools to support players who wish to manage their gambling activity. These tools may include deposit limits, session limits, cooling-off periods, and self-exclusion. When you use any of these features, the information you provide — including any disclosures about gambling-related difficulties — is treated with the highest level of confidentiality.
Data relating to responsible gaming interactions is used exclusively to:
We do not use responsible gaming data for marketing profiling, and we will not send promotional communications to an account that is subject to a self-exclusion or cooling-off period.
From time to time, we may contact you with information about promotions, bonuses, new games, sportsbook events, and other offers available at win-zoria.bet — including the weekly reload bonus, Free Spin Fridays, cashback deals, seasonal specials, and VIP programme benefits.
Where your consent is required before we send marketing messages, we will ask for it clearly at registration or at the relevant point of interaction. You may withdraw your consent or opt out of marketing communications at any time by:
Opting out of marketing communications will not affect the transactional messages we send in connection with your account (e.g. deposit confirmations, withdrawal notifications, and security alerts).
We do not sell your personal data to third parties. We may share your information in the following circumstances:
We engage trusted third-party suppliers to help us deliver and operate the Winzoria platform. These include payment processors, identity verification providers, game content providers (such as NetEnt, Play'n GO, Pragmatic Play, Hacksaw Gaming, Nolimit City, Push Gaming, Relax Gaming, Evolution, Ezugi, and others), live dealer platform providers, fraud-prevention services, and customer support technology providers. These parties process your data only on our instructions and are contractually bound to handle it securely and in accordance with applicable data protection standards.
We may disclose your personal data to our licensing authority (Curaçao eGaming), law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by law, court order, or regulatory obligation. This includes reporting obligations under AML and counter-terrorism financing frameworks.
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change via a notice on win-zoria.bet or by email.
We may share data with fraud-prevention agencies, shared industry databases, or partner operators where we have reason to believe that fraudulent, abusive, or criminal activity is taking place, or where sharing is necessary to protect the safety and security of our players and platform.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. In practice:
When personal data is no longer required, we dispose of it securely and irreversibly.
Winzoria uses cookies and similar tracking technologies on win-zoria.bet to ensure the platform functions correctly and to understand how players use our services. Cookies are small text files placed on your device when you visit our site.
You can control and manage cookies through your browser settings. Please be aware that disabling certain categories of cookies may affect the functionality of win-zoria.bet, including your ability to log in, access the cashier, or use the PWA. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
Winzoria employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
Whilst we take our security obligations seriously, no system connected to the internet is entirely risk-free. If you believe your Winzoria account has been compromised, please contact our support team immediately via live chat or email.
Winzoria operates under a Curaçao eGaming licence, and some of our service providers, game studios, and operational partners are located in countries outside of the European Economic Area (EEA). Where your personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that afforded within the EEA, we take steps to ensure appropriate safeguards are in place. These may include standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms as applicable under relevant data protection legislation.
Depending on your jurisdiction and the applicable laws, you may have the following rights in relation to your personal data held by Winzoria:
Please note that some of these rights may be limited where we are required to retain or continue processing your data to fulfil our obligations under our Curaçao eGaming licence, applicable AML legislation, or other legal requirements.
To exercise any of the above rights, please contact us using the details in Section 14. We will respond to your request within a reasonable timeframe and in any event within the period required by applicable law. We may need to verify your identity before processing your request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Winzoria handles your personal data, please get in touch with us through any of the following channels:
We are committed to addressing your queries promptly and transparently.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal and regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on win-zoria.bet or, where appropriate, by email to the address registered to your account. The date of the most recent revision will always be indicated at the foot of this page.
We encourage you to review this policy periodically. Your continued use of win-zoria.bet following notification of any changes constitutes your acceptance of the updated policy.
win-zoria.bet may contain links to third-party websites, including game provider demonstration pages or affiliate sites. This Privacy Policy applies solely to data collected by Winzoria via win-zoria.bet. We are not responsible for the privacy practices of any third-party site, and we encourage you to review their policies independently before submitting any personal data to them.
Winzoria's services are strictly for adults. You must be of legal gambling age in your jurisdiction to register and play at win-zoria.bet. We do not knowingly collect personal data from anyone under the minimum legal age for gambling. Age verification is a mandatory component of our KYC process. If we become aware that personal data has been submitted by an individual who is under the required age, we will close the account and delete the data as soon as practicable.
Last reviewed: 2025. This policy applies to all users of win-zoria.bet.
